Privacy Policy

Information we collect

When you place an order we collect your name, email address, phone number and shipping address, plus the product and quantity you choose.

We automatically receive basic technical data such as browser type, device and pages visited to keep the site secure and working well.

How we use it

To process and ship your order, send order and delivery updates, provide customer support, prevent fraud and meet legal obligations.

We do not sell your personal information. We do not use it for advertising without your consent.

Sharing

We share only what is needed with service providers who help us run the store — shipping carriers, payment processors and hosting providers — under confidentiality obligations.

We may disclose information when required by law.

Data retention & security

Order records are kept for as long as needed for accounting, warranty and legal purposes. Data is encrypted in transit and access is restricted to authorized staff.

Your rights (including California residents)

You may request access to, correction of, or deletion of your personal information, and you may opt out of any sale or sharing (we do not sell data). Under the CCPA/CPRA we will not discriminate against you for exercising these rights.

To make a request, contact us at support@trivolt.com. We respond within 45 days.

Cookies & advertising (Meta Pixel)

We use essential cookies and local storage to keep the site functioning (for example, staff sign-in).

We use the Meta (Facebook) Pixel, provided by Meta Platforms, to measure page views, add-to-cart, checkout starts and purchases (including order value) from our ads and to improve ad delivery. Meta receives page, browser and device data and sets its own cookies.

Visitors in the EU/EEA, UK and Switzerland are asked first and the Pixel only runs if they accept. Everyone else can opt out of this sharing at any time via “Cookie settings” in the site footer; we store your choice, the date and the notice version on your device.

Children

Our store is not directed to children under 13 and we do not knowingly collect their data.

Contact us

support@trivolt.com · (310) 555-0148 · 4821 Sunset Blvd, Suite 210, Los Angeles, CA 90027